Software Comparison
Intercom vs Base CRM

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More


Listed in : CRM

Base is the industry's first Smart Sales Productivity Program. Unlike legacy cloud CRM and Salesforce Automation systems like Salesforce, Base holds h... Learn More

Pricing Starting From

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Intercom

CRM

Free Plan

screenshot for Base CRM

Base CRM

CRM

$ 25
For 1 Month / 1 user(s)

Available Features

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

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Base CRM

CRM

Leads, Contacts, Deals and Tasks Unlimited

Document Storage 2GB/User

Premium Integrations

Email Automation

Native Mobile Apps (iOS, Android, WP)

Geolocation

Click to Dial (Base Voice)

Call Recording

Mobile apps

Geolocation

Base Voice Phone Number

Call Logging and Recording

Customization, Filters and Tags

Lead, Contact and Deal Management Tools

Custom Pipeline Stages

Task Management

Email Automation

Plugins and Integrations

Built-In Dialer

Free Trial Availability

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Intercom

CRM
screenshot for Base CRM

Base CRM

CRM

Most Favorable User Review

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

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Base CRM

CRM

No favorable user review available yet for Base CRM.

Most Favorable Critic Review

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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews
screenshot for Base CRM

Base CRM

CRM
100
Matt Sarrel , Enterprise Apps Today

Tuesday 27 August 2013

All in all, Base CRM is a helpful and easy to use mobile CRM solution. I haven't touched on every feature in this review, plus capabilities are being enhanced on an almost constant basis due to the nature of the application. With a 14-day free trial, Base CRM is definitely worth checking out.

More about Base CRM
View all the Base CRM Critic Reviews

Most Unfavorable Critic Review

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Intercom

CRM

No critic review available yet for Intercom .

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Base CRM

CRM
20
Anonymous contribution , GetApp

Wednesday 20 March 2013

You can only watch current tasks and deals, nothing more, it's useless

More about Base CRM
View all the Base CRM Critic Reviews

Demo Video

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Intercom Demo Video

CRM
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Base CRM Demo Video

CRM

Typical Customer

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Intercom

CRM
  • Business
  • Personal Use
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Base CRM

CRM
  • Business
  • Personal Use

Supported Devices

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Intercom

CRM
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Base CRM

CRM

Supported Languages

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Intercom

CRM
  • English
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Base CRM

CRM
  • English

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