Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create and execute campaigns. You can use Intercom to store all customer record data with user profiles that contain the place, contact points of interest, organization information, connection history and item communication activity.
Intercom stays updated with the latest data on client behavior with continuous experiences, as well as notifications on dynamic and idle clients, new customers and users who are leaving.
Founded in 2011 by Claran Lee and Eoghan McCabe, Intercom is a customer communication platform. It offers businesses of all sizes a set of integrated products for every team. It includes support, product, marketing, and sales. The platform introduces a new way for online companies to communicate with consumers and has over 7,000 paying customers in over 85 countries.
Since its inception, the platform has generated over $66M million in venture capital and is currently backed by several major investors, including ICONIQ Capital and Bessemer Venture Partners. Do you plan on using Intercom as well? If yes, follow these simple steps to get a free trial.
Intercom offers four product packages:
Select the package that satisfies your requirements the best and click on “Learn More”.
After clicking on “Learn More”, you will be directed to the Product Overview page where you will receive information regarding the plan you selected. Scroll down to the bottom of the page and enter your email address under “Try It Free for 14 Days”. Once done, click on “Get Started” and enjoy your free 14-day trial!
Now that you are familiar with the three steps mentioned above, obtaining a free trial for Intercom won’t be an issue.
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Intercom integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
Intercom integrates with Zapier. Zapier lets you easily connect the web apps you use, making it easy to automate tedious tasks. Yo...
Intercom integrates with Stripe. Stripe is a simple way to accept payments online. With Stripe you can accept Visa, MasterCard, Am...
Intercom integrates with Slack. Slack offers one-on-one messaging, private groups, persistent chat rooms, direct messaging as wel...
Cloudswave Score for Intercom
Rating based on 28 Critic Reviews
Stu Green, on GetApp
We've been with Intercom since the very early days. We originally signed up for their beta when it was just a tracking tool to find out how many users you had in your app, now it's a full blown CRM with email marketing ability, real-time chat with customers, user segmenting, automatic messaging and so much more. It's essential for our business and we rely on it every hour of every day. Their customer service is also fantastic, as you would expect.
Pros : - Real-time chat with customers - Email marketing and segmenting which helps converts leads - Lowers churn because you can capture and engage users who are dropping off - Very easy to use, with a lovely user interface
Cons : - Can get a little expensive as your users grow - Price is plan is not fixed, so you have to manually remove old users (or visitors to your site) to keep your price plan down or it will rocket without you realizing
Joris Brabants, on TrustRadius
Intercom Use Cases and Deployment ScopeWhen we started with Intercom we tried to improve our onboarding process, so it was a marketing tool for us in order to connect with users and get them through their trial period. We noticed that the response of our users was very positive and rolled out other things the software offers as well.
Pros : First of all it helps us with navigating our users through our service in order to get them to understand all features (based on their behaviour)It helps us gather feedback and lets us analyze usage of our serviceNow we also use it for support
Cons : Sorting/filtering of auto messages gets hard when your message list is growing
Dan O. , on G2 Crowd
What do you like best?
What do you like best?
Insights on who is utilizing our app and providing more information from them via social media, etc.
What do you dislike?
They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.
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