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Track up to 50 companies or contacts
View personal connections
Agent productivity tools
Self-service customer portal
Desk.com mobile app
Reports and analytics
40 partner apps
Desk Connect for Salesforce
Advanced case management
Service contracts and entitlements
Communities for Service
Social Customer Service
Live video chat
Workflow and approvals
Sales workflow integration
Unlimited custom apps
24/7 toll-free support
Unlimited access to 100 admin services
Unlimited online training
Mobile customization and administration
Additional data storage
I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.
They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.
I have experience with Pro Edition. So:
InsideView provides a lot of useful data when trying to prospect specific companies within a certain industry at a defined revenue range. If you're looking for a tool that provides you detailed information on certain companies, this tool is worth investigating.If you're looking to prospect specific leads within these companies, however, InsideView may not be your best bet. You can keep up-to-date with changes in companies you follow, including leadership changes, new offerings, acquisitions, and partnerships. There is even a section to view Twitter posts from the company you are following or its employees.
Wednesday 19 December 2012
What do you like best?Super-easy to use, requires no maintenance. gives you a nice overview of the company. Especially like the up-to-date "buzz" section where social media posts are summarized and refreshed frequently What do you dislike?the social media element, while useful, can get overwhelming when looking at a large company - doesn't seem to be much in the way of filtering to remove all the "fluff"More about InsideView
Sunday 08 March 2015
I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.More about Salesforce Service Cloud
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