Software Comparison
InsideView vs Salesforce Service Cloud

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Listed in : CRM

InsideView, the first provider of sales intelligence, boosts productivity and income by giving appropriate marketing and social insights at the point ... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

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InsideView

CRM

Free Plan

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Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

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InsideView

CRM

CRM Integration

Preview contacts

Track up to 50 companies or contacts

View personal connections

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Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

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InsideView

CRM
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Salesforce Service Cloud

CRM

Most Favorable User Review

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InsideView

CRM

No favorable user review available yet for InsideView.

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Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Unfavorable User Review

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InsideView

CRM
  • User review from
    4
    Steve Blankenship
    Mar 7, 2016

    InsideView provides a lot of useful data when trying to prospect specific companies within a certain industry at a defined revenue range. If you're looking for a tool that provides you detailed information on certain companies, this tool is worth investigating.If you're looking to prospect specific leads within these companies, however, InsideView may not be your best bet. You can keep up-to-date with changes in companies you follow, including leadership changes, new offerings, acquisitions, and partnerships. There is even a section to view Twitter posts from the company you are following or its employees.

    Pros :

    • This tool is an excellent source for company information such as employee count, revenue, headquarters information, and competitors.
    • The Salesforce plugin is very useful as it provides the information in one place, instead having to switch between tabs or windows.
    • The insights are very useful, allowing discussion points with prospects and leads.
    • It is also possible to build a list based on several factors, such as location, employee and revenue size, industry and business types and several others, for both companies and individuals.

    Cons :

    • There are a large amount of contacts that are out-of-date.
    • The contacts also have no direct dials - a VERY crucial piece of information for prospecting and outbound.
    • A large portion of my leads are generated through prospecting and outbound and without direct dials, it makes it more difficult to perform my job effectively.
    • Dialing directly to the prospect can cut a phone call down by as much as 10 mins - avoiding dial trees or being placed on hold.
    • Direct dials also decrease the chances of reaching gatekeepers, improving the chances your prospect will actually receive the message.
    • I have also experienced some of the headquarter numbers provided to be incorrect or just not in service.
    • There have been occasions in which the numbers were for a local branch or a customer service division that is unable to transfer calls.
    • Some of the individuals contact also no longer with the company and have not been for many years.

  • screenshot for Salesforce Service Cloud

    Salesforce Service Cloud

    CRM

    No unfavorable user review available yet for Salesforce Service Cloud.

    Most Favorable Critic Review

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    InsideView

    CRM
    100
    Tim P. , G2 Crowd

    Wednesday 19 December 2012

    What do you like best?Super-easy to use, requires no maintenance. gives you a nice overview of the company. Especially like the up-to-date "buzz" section where social media posts are summarized and refreshed frequently What do you dislike?the social media element, while useful, can get overwhelming when looking at a large company - doesn't seem to be much in the way of filtering to remove all the "fluff"

    More about InsideView
    View all the InsideView Critic Reviews
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    Salesforce Service Cloud

    CRM
    80
    Anonymous contribution , GetApp

    Sunday 08 March 2015

    I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

    More about Salesforce Service Cloud
    View all the Salesforce Service Cloud Critic Reviews

    Demo Video

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    InsideView Demo Video

    CRM
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    Salesforce Service Cloud Demo Video

    CRM

    Screenshots

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    Salesforce Service Cloud

    CRM
    Screenshot for Salesforce Service Cloud 4 screenshots available

    Typical Customer

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    InsideView

    CRM
    • Business
    • Personal Use
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    Salesforce Service Cloud

    CRM
    • Business

    Supported Devices

    screenshot for InsideView

    InsideView

    CRM
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    Salesforce Service Cloud

    CRM

    Supported Languages

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    InsideView

    CRM
    • English
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    Salesforce Service Cloud

    CRM
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Portuguese
    • Danish
    • Swedish

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