Software Comparison
Infor CRM vs Nutshell vs Salesforce Service Cloud

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Listed in : CRM

The Infor CRM client interaction hub notion makes you merge solutions to run a full 360 degrees client view all over your channels. It makes you perfo... Learn More


Listed in : CRM

Nutshell is a CRM software that allows close more deals for your business; the software has powerfull features that helps you get everything done quic... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for Infor CRM

Infor CRM

CRM

No Pricing Available yet.

screenshot for Nutshell

Nutshell

CRM

$ 22
For 1 Month / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

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Infor CRM

CRM

Sales

Customer service

Mobile

Marketing

Analytics and reporting

Rich technology

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Nutshell

CRM

Easily manage contacts and leads

Collaborate with your team on sales

Easy-to-use mobile apps

Google Apps integration

Custom reporting and dashboards

Customized sales processes

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Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

Infor CRM

CRM

No Free Trial Available.

screenshot for Salesforce Service Cloud

Nutshell

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

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Infor CRM

CRM

No favorable user review available yet for Infor CRM.

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Nutshell

CRM

No favorable user review available yet for Nutshell.

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Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Favorable Critic Review

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Infor CRM

CRM
75
Partho , Gaea Times

Monday 13 April 2009

Infor CRM Epiphany seems to be a complete solution for optimization of customer relationships integrating marketing, sales, and service.

More about Infor CRM
View all the Infor CRM Critic Reviews
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Nutshell

CRM
75
MAX MENDOZA , String can interactive

Thursday 19 July 2012

Our team for thepective customers. We looked at the top ten CRM (Customer Relationship Management) tools on the market right now and found that Nutshell.com was the best one that meet our needs.

More about Nutshell
View all the Nutshell Critic Reviews
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Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews

Most Unfavorable Critic Review

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Infor CRM

CRM
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Infor CRM
View all the Infor CRM Critic Reviews
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Nutshell

CRM
20
Anonymous contribution , GetApp

Thursday 31 July 2014

We used Nutshell as our first CRM as on the surface it had good features, however, when we grew and it came time to migrate to a custom CRM we had built, it was near impossible to export our data and the support team was absolutely useless. I would avoid using Nutshell.

More about Nutshell
View all the Nutshell Critic Reviews
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Salesforce Service Cloud

CRM

No critic review available yet for Salesforce Service Cloud .

Demo Video

screenshot for Infor CRM

Infor CRM Demo Video

CRM
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Nutshell Demo Video

CRM
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Salesforce Service Cloud Demo Video

CRM

Typical Customer

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Infor CRM

CRM
  • N/A
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Nutshell

CRM
  • Business
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Salesforce Service Cloud

CRM
  • Business

Supported Devices

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Infor CRM

CRM
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Nutshell

CRM
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Salesforce Service Cloud

CRM

Supported Languages

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Infor CRM

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Japanese
  • Chinese
  • Portuguese
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Nutshell

CRM
  • English
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish

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