Software Comparison
Contactually vs SugarCRM

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Listed in : CRM

Contactually turns your contacts into relationships, all over email. We know when you email a new lead and reveal what we previously know on him. We p... Learn More

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Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More

Pricing Starting From

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Contactually

CRM

$ 35
For 1 Month / 1 user(s)

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

Available Features

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Contactually

CRM

Connect Unlimited Email Accounts

Follow-Up Reminders

Social Network Integration

Bulk Messaging (up To 50 Per Day)

Various App Integrations

Customizable Email Templates

Team Contact Sharing

Bulk Messaging (Up To 300 Per Day)

Article + Content Sharing

Programs For Scheduled Workflows

Pipelines For Sales Tracking

Introductions

Introduction Templates

Advanced Permissions

Custom Integrations

Audit Logging

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

Free Trial Availability

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Contactually

CRM
Free Trial Available
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SugarCRM

CRM

Most Favorable User Review

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Contactually

CRM
User review from
10
Shaun Naughton
May 17, 2014

Awesome product that help me get my daily stuff done for work. merges salesforce, outlook, gmail, linkedin and facebook data. Makes it easy to stay in touch with people and help me manage my activities and my customer's needs.

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

Most Favorable Critic Review

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Contactually

CRM
100
Shanna Mann , Cloud Coach

Wednesday 01 January 2014

I love Contactually. I spend several months researching and testing various CRMs, and Contactually blew them out of the water by a large margin. CRMs can be painfully clunky to use, and I feel like Contactually successfully balances between being easy to use and fully-featured enough to be really useful.

More about Contactually
View all the Contactually Critic Reviews
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SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews

Most Unfavorable Critic Review

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Contactually

CRM
20
Authenticated Reviewer , TrustRadius

Tuesday 08 July 2014

Contactually Use Cases and Deployment ScopeLooking for a solution to automate my contact management by keeping contacts up to date, tracking them via social, and providing basic lead scoring.

More about Contactually
View all the Contactually Critic Reviews
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SugarCRM

CRM

No critic review available yet for SugarCRM .

Demo Video

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Contactually Demo Video

CRM
screenshot for SugarCRM

SugarCRM Demo Video

CRM

Typical Customer

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Contactually

CRM
  • Business
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SugarCRM

CRM
  • Business

Supported Devices

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Contactually

CRM
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SugarCRM

CRM

Supported Languages

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Contactually

CRM
  • English
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SugarCRM

CRM
  • English

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