Software Comparison
Contactually vs Salesforce Service Cloud vs Timetonote

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Listed in : CRM

Contactually turns your contacts into relationships, all over email. We know when you email a new lead and reveal what we previously know on him. We p... Learn More

Free Trial

Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More


Listed in : CRM

Timetonote is a web-based communication tool that helps us set up tasks, leave notes, and send messages to various parties. The dashboard can allow yo... Learn More

Pricing Starting From

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Contactually

CRM

$ 35
For 1 Month / 1 user(s)

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Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

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Timetonote

CRM

Free Plan

Available Features

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Contactually

CRM

Connect Unlimited Email Accounts

Follow-Up Reminders

Social Network Integration

Bulk Messaging (up To 50 Per Day)

Various App Integrations

Customizable Email Templates

Team Contact Sharing

Bulk Messaging (Up To 300 Per Day)

Article + Content Sharing

Programs For Scheduled Workflows

Pipelines For Sales Tracking

Introductions

Introduction Templates

Advanced Permissions

Custom Integrations

Audit Logging

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Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

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Timetonote

CRM

Unlimited Team Members

Files: 20 GB storage

Unlimitedandnbsp;Projects

Unlimited Contacts

Security SSL

Free Trial Availability

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Contactually

CRM
Free Trial Available
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Salesforce Service Cloud

CRM
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Timetonote

CRM

Most Favorable User Review

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Contactually

CRM
User review from
10
Shaun Naughton
May 17, 2014

Awesome product that help me get my daily stuff done for work. merges salesforce, outlook, gmail, linkedin and facebook data. Makes it easy to stay in touch with people and help me manage my activities and my customer's needs.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

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Timetonote

CRM
User review from
10
helmuthertzog
Dec 29, 2014

We have 2 different companies running on timetonote. The system is really simple to use and provides good background of what is going on in the business. The email tracking is really useful and the integration with Google mail and apps are very useful.

Most Favorable Critic Review

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Contactually

CRM
100
Shanna Mann , Cloud Coach

Wednesday 01 January 2014

I love Contactually. I spend several months researching and testing various CRMs, and Contactually blew them out of the water by a large margin. CRMs can be painfully clunky to use, and I feel like Contactually successfully balances between being easy to use and fully-featured enough to be really useful.

More about Contactually
View all the Contactually Critic Reviews
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Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews
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Timetonote

CRM
75
AN Jay , Smashing Apps

Sunday 22 November 2009

Timetonote is great for sales people who want a mechanism for tracking customer information, real estate agents who want to keep track of their buyers and sellers information, journalists who want to keep track of people and companies they’ve covered, and many more.

More about Timetonote
View all the Timetonote Critic Reviews

Most Unfavorable Critic Review

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Contactually

CRM
20
Authenticated Reviewer , TrustRadius

Tuesday 08 July 2014

Contactually Use Cases and Deployment ScopeLooking for a solution to automate my contact management by keeping contacts up to date, tracking them via social, and providing basic lead scoring.

More about Contactually
View all the Contactually Critic Reviews
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Salesforce Service Cloud

CRM

No critic review available yet for Salesforce Service Cloud .

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Timetonote

CRM
0
Anonymous contribution , GetApp

Monday 30 November -1

More about Timetonote
View all the Timetonote Critic Reviews

Demo Video

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Contactually Demo Video

CRM
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Salesforce Service Cloud Demo Video

CRM
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Timetonote Demo Video

CRM

Screenshots

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Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available

Typical Customer

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Contactually

CRM
  • Business
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Salesforce Service Cloud

CRM
  • Business
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Timetonote

CRM
  • Business

Supported Devices

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Contactually

CRM
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Salesforce Service Cloud

CRM
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Timetonote

CRM

Supported Languages

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Contactually

CRM
  • English
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Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish
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Timetonote

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Arabic
  • Hebrew
  • Portuguese
  • Polish
  • Ukrainian
  • Danish
  • Norwegian
  • Swedish

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