Software Comparison
Contactually vs Intercom

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Listed in : CRM

Contactually turns your contacts into relationships, all over email. We know when you email a new lead and reveal what we previously know on him. We p... Learn More

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Listed in : CRM

Intercom is a customer service, email marketing, and customer communication application that uses behavioral targeting and user information to create ... Learn More

Pricing Starting From

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Contactually

CRM

$ 35
For 1 Month / 1 user(s)

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Intercom

CRM

Free Plan

Available Features

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Contactually

CRM

Connect Unlimited Email Accounts

Follow-Up Reminders

Social Network Integration

Bulk Messaging (up To 50 Per Day)

Various App Integrations

Customizable Email Templates

Team Contact Sharing

Bulk Messaging (Up To 300 Per Day)

Article + Content Sharing

Programs For Scheduled Workflows

Pipelines For Sales Tracking

Introductions

Introduction Templates

Advanced Permissions

Custom Integrations

Audit Logging

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Intercom

CRM

Send rich in-app messages

Send rich emails

Target users with live data

Trigger auto messages by time or behavior

Set message goals

Deliver in-app messages to web or mobile

Custom sender addresses

Send personal in-app messages

Send personal emails

Manage conversations in a team inbox

Receive in-app messages from users

Receive inbound emails from users

Create custom email templates

A/B test email and in-app messages

Set delivery windows for automated emails

Schedule messages to be sent

Verify sender domain via DKIM

Manage team member permissions

Integrate with Salesforce

Send unbranded messages

Get premium support

Have conversations in real-time

Collect feedback with lightweight replies

Integrate with Zendesk

See how busy you are with Inbox Insights

Integrate with GitHub

Free Trial Availability

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Contactually

CRM
Free Trial Available
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Intercom

CRM

Most Favorable User Review

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Contactually

CRM
User review from
10
Shaun Naughton
May 17, 2014

Awesome product that help me get my daily stuff done for work. merges salesforce, outlook, gmail, linkedin and facebook data. Makes it easy to stay in touch with people and help me manage my activities and my customer's needs.

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Intercom

CRM
User review from
10
Joris Brabants
Nov 30, 2015

First, I thought that Intercom was a way to communicate with your users. Now I'm an Intercom fanatic that believes that Intercom can help SaaS businesses in every stage of the buying cycle. From converting website visitors to retaining users, it can all be achieved with one amazing platform: Intercom!

Pros :

  • The easy way that on-boarding flow can be set up based on every single interaction that a user had or didn't have with your app.

Cons :

  • Not really a con, but I think that Intercom can improve even further by providing more reporting functionalities that a SaaS business has to on.
  • All data reported in their platform, so this can surely be used to build such a reporting engine. That would make Intercom a CRM designed for SaaS businesses.

Most Favorable Critic Review

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Contactually

CRM
100
Shanna Mann , Cloud Coach

Wednesday 01 January 2014

I love Contactually. I spend several months researching and testing various CRMs, and Contactually blew them out of the water by a large margin. CRMs can be painfully clunky to use, and I feel like Contactually successfully balances between being easy to use and fully-featured enough to be really useful.

More about Contactually
View all the Contactually Critic Reviews
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Intercom

CRM
100
Dan O. , G2 Crowd

Friday 02 May 2014

What do you like best?Insights on who is utilizing our app and providing more information from them via social media, etc. What do you dislike?They don't provide enough reporting. They are sitting on a treasure trove of data that I can't tap into.

More about Intercom
View all the Intercom Critic Reviews

Most Unfavorable Critic Review

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Contactually

CRM
20
Authenticated Reviewer , TrustRadius

Tuesday 08 July 2014

Contactually Use Cases and Deployment ScopeLooking for a solution to automate my contact management by keeping contacts up to date, tracking them via social, and providing basic lead scoring.

More about Contactually
View all the Contactually Critic Reviews
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Intercom

CRM

No critic review available yet for Intercom .

Demo Video

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Contactually Demo Video

CRM
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Intercom Demo Video

CRM

Typical Customer

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Contactually

CRM
  • Business
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Intercom

CRM
  • Business
  • Personal Use

Supported Devices

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Contactually

CRM
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Intercom

CRM

Supported Languages

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Contactually

CRM
  • English
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Intercom

CRM
  • English

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