Cloudswave Score for Commence CRM
Rating based on 19 Critic Reviews
Scott Garber, on GetApp
We looked at many CRM programs and we felt that Commence gave us the best bang for the buck for what we needed it to go. Happy with what the program allows us to do and the reports it allows us to create.
Pros : The customer service that we receive is tremendous. When we started using the program, we did not go through any formal training so we have questions on a regular basis. The service we get is courteous, prompt and always helpful. Especially when we have Flo helping us, she always helps to simply, explain and resolve the issue.
Cons : If you do not pay for training, you can only get support online. You do not have the ability to speak with someone.
Commence is doing an excellent job. The key is to first have a marketing and sales process, "outside" any software. Then Commence will allow you to emulate it without forcing on you functionality you don't need for the time being.
We sell an amazing product to large educational institutions. The sales cycle can be quite long which requires us to capture and store a significant amount of data such as, notes and history, activities, documents and e-mail correspondence. We had been using multiple systems to manage our business and were simply fumbling every time we needed a complete historical profile of customer information. In addition it was almost impossible to maintain. Commence CRM has been invaluable to us. We now have one consolidated system for managing our customer relationships and since everything is stored in the cloud we have access to the most up-to-date information anytime and anywhere. We are pleased with the product and Commence customer service has been excellent.
Pros : Feature rich product Easy to use Rapid return on investment Very good customer support
Cons : None
Robert Milo, on SmallBizCRM
The product is cosmetically appealing with a clean user interface. The initial screen or dashboard enables the end user to conduct a myriad of functions such as adding a new opportunity, a new lead, a service ticket or support call, a new project, or schedule a follow-up activity with a single click. Navigation is quick and efficient making the product extremely easy to use. The dashboard is also easily customizable by person or job function without programmer intervention. This allows each user to quickly design the dashboard to the way they work.
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