Software Comparison
Commence CRM vs SugarCRM

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Listed in : CRM

An affordable and strong On-Line CRM Software solution for companies of 5 to 100 users that comprise Contact Management, Activity Management, Sales Ma... Learn More


Listed in : CRM

Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best all-around value of any CRM solution in the industry... Learn More

Pricing Starting From

screenshot for Commence CRM

Commence CRM

CRM

$ 19
For 12 Months / 1 user(s)

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SugarCRM

CRM

$ 40
For 1 Month / 1 user(s)

Available Features

screenshot for Commence CRM

Commence CRM

CRM

Accounts & Contacts

Task, Reminders, Alerts

Customizable Dashboard

Lead Scoring and Assignment

Sales Opportunity Management

Forecast & Reporting

Sales Analytics

E-mail integration

Mobile

Marketing Automation

Drip Marketing

Mass- E-Mail

Letter Templates

Marketing Analytics

Document Library

Web to Lead Capture

Customer Service

Automated Ticketing System

Knowledgebase

FAQ

Reporting

Support Analytics

Support Dashboard

New Customer Portal

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SugarCRM

CRM

Sales automation and forecasting

Marketing lead management

Support automation

Call center automation

Reporting & Dashboards

SugarCRM Mobile

Cloud or on-premise deployment

15GB storage

Unlimited Studio customizations

Unlimited online support

Support for MySQL and SQL Server (On-Site)

Revenue Line Item Level Opportunity Tracking Forecasting

Product Level Quotes

Advanced Workflow

Role-based Views

100 Concurrent Customer Self-service Portal Users

SQL-Based Reporting Access

Support for Oracle and DB2 (On-Site)

12x5 (hours/days) Email and Phone Support

60GB storage

Free Trial Availability

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Commence CRM

CRM
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SugarCRM

CRM

Most Favorable User Review

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Commence CRM

CRM

No favorable user review available yet for Commence CRM.

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SugarCRM

CRM
User review from
9
Tapan Jain
Sep 20, 2015

Sugar CRM is one of the best open source CRM software in the world. It is one of the most customization friendly CRM which can be tweaked according to needs of sales, marketing and other teams. Even without customization, Sugar CRM caters to most of the needs of sales, marketing and customer support departments. Complete customer profile and past interactions are available on Sugar CRM interface. It even integrates with various social media platforms and pulls all the information so that customer support and sales teams know about the customer and their views about their company. Everything can be tracked from what campaigns the customer was targeted, whether customer was exposed to the campaign and what services or products the customer is interested in.

Pros :

Sugar CRM offers complete customization facility using Sugar Studio. Sugar Studio is a web based tool which helps to add custom functionalities or remove any functionality from the dashboard. This offers customization at the most granular level. Everything from a screen to a particular logic can be modified to suit or match the way your enterprise or teams work. Sugar CRM offers a free community version for the small and medium organizations and a commercial version which can be hosted on the company’s servers for higher security of your customer data. Sugar CRM has also launched Sugar Exchange where commercial CRM version users can find a host of third party applications to enhance the functionalities for their CRM. Sugar CRM offers a broad set of APIs which enables it developer partners to develop a large number of applications that can seamlessly integrate with Sugar CRM. Even the source code is available to the developers being an open source which makes these third party applications a lot better.

Cons :

There is a minimum requirement of 5 users and a subscription of one year for all paid versions. This is a deviation from the industry standards where most of the CRMs require a commitment of only 1 user. It restricts small and medium enterprises to use Sugar CRM. Customer support is not uniform for all the versions. Telephonic support should be available for all the customers with paid versions rather than only to customers with Enterprise or Ultimate versions.

Most Favorable Critic Review

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Commence CRM

CRM
75
Robert Milo , SmallBizCRM

Tuesday 23 September 2014

The product is cosmetically appealing with a clean user interface. The initial screen or dashboard enables the end user to conduct a myriad of functions such as adding a new opportunity, a new lead, a service ticket or support call, a new project, or schedule a follow-up activity with a single click. Navigation is quick and efficient making the product extremely easy to use. The dashboard is also easily customizable by person or job function without programmer intervention. This allows each user to quickly design the dashboard to the way they work.

More about Commence CRM
View all the Commence CRM Critic Reviews
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SugarCRM

CRM
75
Chuck Schaeffer , CRM Search

Wednesday 31 December 1969

SFA is very sales-process oriented. The natural account sales stage progression—from a suspect to a lead to a contact to an opportunity and to a win or a loss—can be accomplished with one or very few clicks and from single instance page views. The user interface is uncluttered, simple and gets the job done in a minimum number of keystrokes, but as mentioned it lacks the inviting user experience of a Web 2.0 or consumer technologies application.

More about SugarCRM
View all the SugarCRM Critic Reviews

Demo Video

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Commence CRM Demo Video

CRM
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SugarCRM Demo Video

CRM

Typical Customer

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Commence CRM

CRM
  • Business
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SugarCRM

CRM
  • Business

Supported Devices

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Commence CRM

CRM
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SugarCRM

CRM

Supported Languages

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Commence CRM

CRM
  • English
  • French
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SugarCRM

CRM
  • English

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