Software Comparison
Commence CRM vs Salesforce Service Cloud

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Listed in : CRM

An affordable and strong On-Line CRM Software solution for companies of 5 to 100 users that comprise Contact Management, Activity Management, Sales Ma... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

screenshot for Commence CRM

Commence CRM

CRM

$ 19
For 12 Months / 1 user(s)

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

screenshot for Commence CRM

Commence CRM

CRM

Accounts & Contacts

Task, Reminders, Alerts

Customizable Dashboard

Lead Scoring and Assignment

Sales Opportunity Management

Forecast & Reporting

Sales Analytics

E-mail integration

Mobile

Marketing Automation

Drip Marketing

Mass- E-Mail

Letter Templates

Marketing Analytics

Document Library

Web to Lead Capture

Customer Service

Automated Ticketing System

Knowledgebase

FAQ

Reporting

Support Analytics

Support Dashboard

New Customer Portal

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

screenshot for Salesforce Service Cloud

Commence CRM

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Most Favorable User Review

screenshot for Commence CRM

Commence CRM

CRM

No favorable user review available yet for Commence CRM.

screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Favorable Critic Review

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Commence CRM

CRM
75
Robert Milo , SmallBizCRM

Tuesday 23 September 2014

The product is cosmetically appealing with a clean user interface. The initial screen or dashboard enables the end user to conduct a myriad of functions such as adding a new opportunity, a new lead, a service ticket or support call, a new project, or schedule a follow-up activity with a single click. Navigation is quick and efficient making the product extremely easy to use. The dashboard is also easily customizable by person or job function without programmer intervention. This allows each user to quickly design the dashboard to the way they work.

More about Commence CRM
View all the Commence CRM Critic Reviews
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews

Demo Video

screenshot for Commence CRM

Commence CRM Demo Video

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud Demo Video

CRM

Screenshots

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Salesforce Service Cloud

CRM
Screenshot for Salesforce Service Cloud 4 screenshots available

Typical Customer

screenshot for Commence CRM

Commence CRM

CRM
  • Business
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Salesforce Service Cloud

CRM
  • Business

Supported Devices

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Commence CRM

CRM
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM

Supported Languages

screenshot for Commence CRM

Commence CRM

CRM
  • English
  • French
screenshot for Salesforce Service Cloud

Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish

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