Software Comparison
amoCRM vs Greenrope vs Insightly vs Salesforce Service Cloud

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Listed in : CRM

amoCRM is an online service for your sales management. Numerous companies employ amoCRM to control their leads and pipeline. Just attach your leads to... Learn More


Listed in : CRM

GreenRope is a full CRM and Marketing Automation software intended to streamline important sales and marketing actions. GreenRope's full CRM includes ... Learn More


Listed in : CRM

Insightly is an easy but powerful application for small firms to control their clients, contacts, events and plans. With integration to Google Apps an... Learn More


Listed in : CRM

The world is evolving. Customers are requesting more and better service, brought through every possible channel. That is the reason more organizations... Learn More

Pricing Starting From

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amoCRM

CRM

$ 15
For 1 Month / 1 user(s)

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Greenrope

CRM

$ 149
For 1 Month / 1 user(s)

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Insightly

CRM

$ 15
For 1 Month / 1 user(s)

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Salesforce Service Cloud

CRM

$ 60
For 1 Month / 1 user(s)

Available Features

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amoCRM

CRM

Scoring

Periodic backup via email archive

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Greenrope

CRM

7500 Contacts

Unlimited Users

Unlimited Emails

Complete CRM

Marketing Automation

Email Marketing

Event Management

Calendar Booking

Websites and Analytics

Social Network Marketing

Project Management

SMS Marketing

Surveys

Tracking and Stats

Templates

Advanced Marketing Tools

Social Collaboration

GreenRope CRM Mobile App

Lead Capture Forms

Wiki

Lead Scoring

Ticketing

Predictive Analytics

Ecommerce

Video Tracking

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Insightly

CRM

Unlimited Users

MailChimp Integration

Quickbooks Online Integration

Google Contact and Calendar Sync

Microsoft Exchange Calendar Sync

Custom Branding

250k Records

100 GB Storage

50,000 Rows File Import Limit

400 Custom Fields

Self-Service Knowledgebase

Priority Email Support

Personalized Onboarding Sessions

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Salesforce Service Cloud

CRM

Case management

Multi-channel support

Automated workflow

Agent productivity tools

Self-service customer portal

Desk.com mobile app

Reports and analytics

Knowledge base

Team collaboration

CTI integration

40 partner apps

Desk Connect for Salesforce

Multi-lingual support

Lightning Console

Advanced case management

Enterprise analytics

Service contracts and entitlements

CTI Integration

Knowledge base

Web chat

Communities for Service

Social Customer Service

Live video chat

Workflow and approvals

Call scripting

Developer sandbox

Offline access

Salesforce Identity

Sales workflow integration

Mobile access

Unlimited customizations

Unlimited custom apps

Multiple sandboxes

24/7 toll-free support

Unlimited access to 100 admin services

Unlimited online training

Mobile customization and administration

Additional data storage

Free Trial Availability

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amoCRM

CRM
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Greenrope

CRM
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Insightly

CRM
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Salesforce Service Cloud

CRM

Most Favorable User Review

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amoCRM

CRM

No favorable user review available yet for amoCRM.

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Greenrope

CRM

No favorable user review available yet for Greenrope.

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Insightly

CRM
User review from
9
Steven Figueroa
Oct 21, 2015

I first learned about Insightly in researching CRMs for the furniture company, I was heading up marketing and assisting training new sales reps. Teaching old dogs new tricks is no simple task in sales and furniture sales, it's even more apparent. Most seasoned sales reps are anti-computer, so I needed a CRM that was easy to use and simple to reference. Insightly did the trick. I tried several before landing on Insightly. Some have more features but added complications that frustrated my test subjects. Our sales team needed a simple solution to capture customer info and the products they were interested in. The integration with our Gmail powered email service was the biggest selling point. I added it to our account, and everyone was able to add emails sent to the customer directly into the captured customer info in Insightly, so if that rep was to leave, I could reassign that lead to another rep. This came in handy and keeping the customer happy and making the transition to another sales rep seamless. I do wish the follow-up process was more hands off but for the price, it's worth that step's absence. Plus, your sales team should be reviewing their leads on a daily basis anyways, right? You can even test out Insightly with three free accounts and most of the features for free. I think that's pretty awesome as most companies don't let you use it without harassing you mercilessly until you decide to keep it or pass. I used Insightly for 2 months before handing off to the team of 300+ sales reps. And they liked it As with any new procedure, there is some training involved. But sales reps who are organized can see the benefits and adapt rather quickly. I was really surprised at how easy it was to get them to use it. I normally had to fight everyone to get them to use it. But that Google App integration puts it just a click away when anyone within the company was browsing the corporate intranet page I built. Younger sales teams may pose a greater demand on more robust CRMs with all kinds of features. But if you're looking for simplicity and are using the Google Apps for Work platform, I recommend giving Insightly a shot.

Pros :

  • Simple to use.
  • Easy GUI for seasoned sales teams.
  • Great customer service.
  • Same day responses to questions.
  • Great price!
  • Google Apps for Work integration.
  • Gmail integration is simple.

Cons :

  • Reminders are not automatic.
  • Emails to customers are not automatic like some CRMs.

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Salesforce Service Cloud

CRM
User review from
8
Sebastian Pereira
Oct 9, 2015

I think it's fair to state that if you are a startup, you have to move along to find another software to manage your Sales process. Simply because this a huge system, that has a lot of experience built into, big community (but not so organized and the responses from Salesforce is what you'd expect from a dinosaur) and a huge marketplace to look for apps. If you are a startup, you need something easy to maintain, something that you can setup and start using it right then and there. None of this is found in Salesforce. But it is one of the most flexible systems I have every known. If you have money to pay for the Enterprise Edition. We have the Pro Edition and meets our needs half way. That's the way it works that version, almost anything you need to do has a sign on it that says "If you want this, move to EE.". Very frustrating, but if you have a bit of imagination, you can find a way to work around those problems and use most of it.

Pros :

They liberated the workflows for Contracts, a bit limited for our needs, but serves the purpose of verification and authorization of contracts. The Reports are the most flexible feature they have, along with the custom fields. Dashboards are a great way to communicate metrics and create operational boards. Not really the system, but they have a huge marketplace to look for apps, with the ability to extend greatly the features of SF.

Cons :

I have experience with Pro Edition. So:

  • If you want full workflows, buy the Enterprise Edition.
  • If you want triggers, but the EE - etc. Forecast doesn't work because it lacks of the ability to configure the right permissions. Their UI/UX sucks. Dashboards only have the ability to hold 20 components.
  • If you want several metrics and need to use the metric component you can easily reach that limit, Charts in Reports are very limited in configuration and charts types.

Most Favorable Critic Review

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amoCRM

CRM
100
Anonymous contribution , CRM Reviews

Sunday 02 October 2011

Improving customer relationships, retention rates, and your organizational skills, are all byproducts of the amoCRM system. Never search through your giant rolodex or file cabinets again. amoCRM has many different filtering options, so finding a client’s profile or special promotion you’re running has never been easier. As a hosted solution, amoCRM brings a powerful combination of crm funcitonality, ease of use, and low cost.

More about amoCRM
View all the amoCRM Critic Reviews
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Greenrope

CRM
100
Anonymous contribution , SmallBizCRM

Wednesday 02 October 2013

GreenRope has an extremely rich set of features that work together seamlessly. In fact, it is amongst the very few CRM solutions that offer so many functions. It does a good job in integrating nicely with third-party applications and providing top-notch integration with social media. Small and mid-sized businesses in search for a cost-effective cloud based solution to streamline their operations should definitely try out GreenRope. There may be no need to look further!

More about Greenrope
View all the Greenrope Critic Reviews
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Insightly

CRM
75
Heather Clancy , ZDNet

Tuesday 05 March 2013

If you're a small business using Google Apps, you should consider this cloud-delivered application that integrates tightly with Google Apps and Gmail.

More about Insightly
View all the Insightly Critic Reviews
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Salesforce Service Cloud

CRM
80
Anonymous contribution , GetApp

Sunday 08 March 2015

I've used this app primarily while conducting marketing efforts. It has been particularly valuable to me as I previously had to contact one of my analysts in the office to provide information on upcoming meetings/contacts. Now, I am able to easily pull the data and log info myself - cutting out the middleman.

More about Salesforce Service Cloud
View all the Salesforce Service Cloud Critic Reviews

Most Unfavorable Critic Review

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amoCRM

CRM

No critic review available yet for amoCRM .

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Greenrope

CRM
50
Bron , Customer Talk

Tuesday 23 August 2011

GreenRope has taken its organic growth approach about as far as it can. It is not the only CRM product attempting to address the small business market and that market could benefit from the richness and simplicity GreenRope offers. The company now needs to get better known and reach out to the market which may mean taking on outside capital and the structure and advice that comes with it.

More about Greenrope
View all the Greenrope Critic Reviews
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Insightly

CRM
20
Amit Dunsky ? , GetApp

Saturday 25 April 2015

I've been quite a happy Insightly user for the past few years. Lately, I had a growing amount of reminders that didn't get sent to my email. I've missed a few critical milestones and lost a few deals because of that. I just didn't get reminder for tasks I managed at Insightly. So I approached Insightly customer support. Never got them to reply sooner than 48 hours post sending the ticket message, and I keep getting replies saying (in short): we can't help you! CRM is such an important aspect of business management, and I can't live with such an attitude. Am now actively looking for an alternative, although I like Insightly approach to CRM and acknowledge the time and effort it will most likely take to make the transition. Even so, can't work that way anymore. Truly am sad to say, I Would not recommend Insightly to anyone.

More about Insightly
View all the Insightly Critic Reviews
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Salesforce Service Cloud

CRM

No critic review available yet for Salesforce Service Cloud .

Demo Video

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amoCRM Demo Video

CRM
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Greenrope Demo Video

CRM
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Insightly Demo Video

CRM
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Salesforce Service Cloud Demo Video

CRM

Typical Customer

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amoCRM

CRM
  • Business
  • Personal Use
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Greenrope

CRM
  • Business
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Insightly

CRM
  • Business
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Salesforce Service Cloud

CRM
  • Business

Supported Devices

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amoCRM

CRM
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Greenrope

CRM
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Insightly

CRM
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Salesforce Service Cloud

CRM

Supported Languages

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amoCRM

CRM
  • English
  • Spanish
  • Russian
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Greenrope

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Hebrew
  • Portuguese
  • Polish
  • Danish
  • Norwegian
  • Swedish
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Insightly

CRM
  • English
  • French
  • Spanish
  • Portuguese
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Salesforce Service Cloud

CRM
  • English
  • French
  • Spanish
  • Italian
  • German
  • Russian
  • Japanese
  • Portuguese
  • Danish
  • Swedish

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