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Vonage Business Solutions

Logo for Vonage Business Solutions

Vonage Business Solutions Coupons, Reviews, Comparisons and Alternatives

About Vonage Business Solutions

Vonage has acquired Vocalocity and brought its experience to an already good business VoIP service. This service lacks advanced queuing options but has several other features and good plans that make it a useful VoIP provider for small or medium businesses, particularly if based in the U.S. or Canada.

This VoIP service provides three types of plans. You can pay per minute, have only virtual extensions through your PCs or Macs or pay a low monthly cost for unlimited incoming and outbound calls. The unlimited plan only accounts for calls within the continental U.S. or Canada. All other calls are considered international and come with additional fees.

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With Vonage, you don't have to sign a contract and you can keep your original telephone number. You can also make free in-network calls. You need to purchase a plan for each user, but you get three extensions, which can include a physical phone, a computer as your softphone or your mobile device. Further, Vonage offers discounts for multi-user plans.

With this VoIP service, you get most of the calling features used by businesses, from call waiting to on-hold music. Vonage offers some additional services that add to convenience, like Call Announce, which will whisper a custom tag to you before a call is connected. In this way, you can know if the call is from your home, an important client or an unknown caller. Another convenient feature this business VoIP service provides is that it converts voicemail messages to MP3 files and sends them to your email. You can get an additional feature that transcribes your voicemails for you as well if you'd like.

You can easily make changes to your plan or features through the admin portal using any internet-connected computer. Vonage has Outlook and LinkedIn integration. This makes it easy to call your contacts right from your computer.

Unfortunately, this VoIP provider charges for several features other high-ranked services include in their packages. Call Queuing and conference bridges are the most common. In both of these instances, you not only acquire an additional monthly fee but also pay per minute for calls using these features.

This business VoIP service didn't disclose the number of server locations it has, only that it has "many." The sales representative said this is for security reasons. Additionally, Vonage doesn't provide a service level agreement, which is a document that guarantees how reliable a company's network will be while you use the service. However, it is a fully redundant system.

  • 69


    3 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Admin Portal
  • Call Announce
  • Call Continuity
  • Call Screening
  • Call Waiting
  • Caller ID
  • Directory Assistance (411)


Supported languages
Serviceable Area
Canada,  United States
Supported Platforms
  • Web Based
Vonage Business Solutions integrates with Bitium View details
Support Options
  • FAQs
  • Phone Support

Ratings Summary

Metric Score Rank
cloudswave Score
Domain Authority 45
Alexa Rank 33206
Support options 39

Vonage Business Solutions Demo Video

Vonage Business Solutions Screenshots

Plans & Pricing

Metered Extensions

for 1 Month / 1 user(s)


  • Direct Dial Phone Number
  • Internal Extension Number
  • Call ScreeningCall Forwarding
  • Custom Call Tagging
  • Seven-Digit Dialing
  • Outlook Integration
  • Voicemail to Email
  • Never Miss a Call
  • Simultaneous Ring

Virtual Extensions

for 1 Month / 1 user(s)


  • You can seamlessly integrate all types of cell phones
  • Inbound calls are unlimited
  • Access voicemail
  • Make calls to the main business number that are seamlessly routed to cell phones through extension dialing
  • Enjoy a Direct Dial phone number and Cell Phone Integration

Unlimited Extensions

for 1 Month / 1 user(s)


  • Unlimited Monthly Calls
  • Keep Your Same Phone Number
  • Use on Multiple Devices
  • Direct Dial Phone Number
  • Internal Extension Number
  • Call Screening
  • Call Forwarding
  • Custom Call Tagging
  • Seven-Digit Dialing
  • Outlook Integration
  • Voicemail to Email
  • Never Miss a Call
  • Simultaneous Ring
  • Free Customer Support

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Vonage Business Solutions Integrations

logo for Bitium


Password Management

Vonage Business Solutions integrates with Bitium. Founded in 2012, Bitium aims to give growing companies the ability to manage access to all of the...
Learn More

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Critic Reviews

  • 69

    Cloudswave Score for Vonage Business Solutions

    Rating based on 3 Critic Reviews

    3 Favorable reviews
    75 %
    0 Mixed reviews
    0 %
    1 unfavorable reviews
    25 %
  • Vonage (formerly Vocalocity) charges extra for queuing and conference features, which can get expensive if you use those services often. It has many of the features you'd expect to find in a business VoIP service, but without a global plan, it's best suited for companies based in the continental U.S. or Canada.

  • It’s been a month since I signed up for phone service with Vocalocity and I couldn’t be more pleased. Once I got past the initial confusion of setting everything up (and to be fair, I could have called customer service but opted not to), I have used my phone daily with no issues or problems. My calls are crystal clear, I’m not paying for features I don’t need, and my consultations with clients are much more professional.

  • It’s easy to see why Vocalocity is so popular. Not only does it provide a great range of features, it’s also affordable and practically effortless to install and use. Although it doesn’t quite make it into our top ten in this category, we were impressed by what was on offer here and it remains a viable alternative to traditional phone systems.

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User Reviews

  • 1 In total

  • User review from

    Tapan Jain

    Vonage is one of the most trusted players in the VoIP landscape. It is easy to setup, competitively priced and an amazing voice quality. It is a VoIP powered replacement for your legacy landline systems. Setting it up is as simple as plug n play. Plug the phone in the designated port, internet connection cable to the Ethernet port and power adapter to the wall plug. It offers various options and plans for personal and business users.

    Pros : Mobile apps allow using VoIP service. There are apps for iOS and Android which lets you make and receive calls made to and from your Vonage number. The apps can be set up in a way so that the Vonage number appears as the caller ID number. The number is not local to any country. So it can be used from anywhere in the world provided a high speed internet connection. Various features like voicemail, call waiting and even the Fax services are offered by Vonage. One can even get the voicemail messages emailed to him and voicemail messages can even be converted to text. Call blocking is also available for a maximum of 25 numbers. Live chat customer service is available round the clock. Business users get an administrator portal from where they can control and manage calling options and features for different users. Business users can also avail the facility of conference call bridges and call recording.

    Cons : There is no way to connect the Vonage box wirelessly to the Internet router which hampers its portability. The Windows mobile app is missing. Features like video conferencing, group calls and messaging are missing. The service depends on the internet network. So in times when the internet is down, you might feel disconnected to the world. So it cannot act as a complete replacement for landline phones. Emergency calls to 911 cannot be made to local emergency centers. In case of any hardware issue or any other technical error which cannot be resolved by customer care executive over phone, the adapter box has to be sent back to Vonage and wait for the new box. In such circumstances, one can be left stranded without connectivity if Vonage is the only home telephonic service.

    • September 13, 2015
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