Vonage has acquired Vocalocity and brought its experience to an already good business VoIP service. This service lacks advanced queuing options but has several other features and good plans that make it a useful VoIP provider for small or medium businesses, particularly if based in the U.S. or Canada.
This VoIP service provides three types of plans. You can pay per minute, have only virtual extensions through your PCs or Macs or pay a low monthly cost for unlimited incoming and outbound calls. The unlimited plan only accounts for calls within the continental U.S. or Canada. All other calls are considered international and come with additional fees.
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With Vonage, you don't have to sign a contract and you can keep your original telephone number. You can also make free in-network calls. You need to purchase a plan for each user, but you get three extensions, which can include a physical phone, a computer as your softphone or your mobile device. Further, Vonage offers discounts for multi-user plans.
With this VoIP service, you get most of the calling features used by businesses, from call waiting to on-hold music. Vonage offers some additional services that add to convenience, like Call Announce, which will whisper a custom tag to you before a call is connected. In this way, you can know if the call is from your home, an important client or an unknown caller. Another convenient feature this business VoIP service provides is that it converts voicemail messages to MP3 files and sends them to your email. You can get an additional feature that transcribes your voicemails for you as well if you'd like.
You can easily make changes to your plan or features through the admin portal using any internet-connected computer. Vonage has Outlook and LinkedIn integration. This makes it easy to call your contacts right from your computer.
Unfortunately, this VoIP provider charges for several features other high-ranked services include in their packages. Call Queuing and conference bridges are the most common. In both of these instances, you not only acquire an additional monthly fee but also pay per minute for calls using these features.
This business VoIP service didn't disclose the number of server locations it has, only that it has "many." The sales representative said this is for security reasons. Additionally, Vonage doesn't provide a service level agreement, which is a document that guarantees how reliable a company's network will be while you use the service. However, it is a fully redundant system.
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Cloudswave Score for Vonage Business Solutions
Rating based on 3 Critic Reviews
Karina Fabian, on TopTenReviews
Vonage (formerly Vocalocity) charges extra for queuing and conference features, which can get expensive if you use those services often. It has many of the features you'd expect to find in a business VoIP service, but without a global plan, it's best suited for companies based in the continental U.S. or Canada.
Andrea Whitmer, on Nuts and Bolts Media
It’s been a month since I signed up for phone service with Vocalocity and I couldn’t be more pleased. Once I got past the initial confusion of setting everything up (and to be fair, I could have called customer service but opted not to), I have used my phone daily with no issues or problems. My calls are crystal clear, I’m not paying for features I don’t need, and my consultations with clients are much more professional.
It’s easy to see why Vocalocity is so popular. Not only does it provide a great range of features, it’s also affordable and practically effortless to install and use. Although it doesn’t quite make it into our top ten in this category, we were impressed by what was on offer here and it remains a viable alternative to traditional phone systems.
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