Cloudswave Score for Phonebooth
Rating based on 10 Critic Reviews
My firm is both a partner (referral) for phonebooth and a long time customer. First the good: The service works great almost every single day, and when it doesn't work - its usually not too hard to get things back on track. They also have a very competitive price and the dashboard is fairly easy to use. Unfortunately all of this is good but not good enough. They never listen to user feedback: in 3 years they have not changed the compatible phone list, which does not INCLUDE A SINGLE PORTABLE PHONE. Users have been arguing and complaining by web and phone for years - no change. In addition the user interface has some glaring bugs and issues and they have fixed none of these items. Lastly, they don't give 2 bits about their referral partners, we get rude responses on the phone, they never pay out on finders fees, and they once sent a client our Finders Fee by accident!! Nearly cost us the relationship with the client.
Pros : Mostly reliable service, affordable
Cons : Poor support, no one cares Poor sales support for partners (no respect or payouts) No new phone compatibility (Yealink has released a few lines of new phones with color screens, etc - no support at all for years) No portable phone options, Issues with dashboard never fixed after tons of user complaints.
Chris Banzet, on GetApp
Anyone who has ever dealt with a virtual pbx knows that systems aren't easy. They seem complicated, a lot of intricate parts to marriage together and serious work to have it run smoothly. First, Kudos to the 3 companies being compared here: phonebooth, grasshopper and 8x8, they've ALL made it relatively easy to have a virtual pbx. However, this misleading comparison has you believe 8x8 is the best. It's not! I've used all 3 and I'm a professional in this industry. I would never switch from phonebooth.com and we have never experienced an issue where customer support did not try and help us. I think a lot of times you have people who don't know how to talk the lingo that get frustrated when a customer support rep doesn't understand what you're describing in laymen terms. Just relax, be patient and try to explain it again. As for the offering of services, phonebooth is hands down the best, regardless of the misinformation that is presented here. Like android compatibility being removed from the list for phonebooth in compatibility. I use my phonebooth all the time on my Galaxy Note III with zero problems... If you want a TRUE analysis then take your time and go to EACH company's website and make your own comparison. You'll be glad you did!
Pros : super easy and flexible with great features included in its base price! Oh wait a minute, it only has ONE price!! The rest sell watered down version and then nickel and dime you to death...
Cons : none so far. There bundles are better and don't leave features out that the company can then upsell you on, like he competitors do...
I love the price and the product. It is great as long as you don't encounter an issue. No one in the service department seems to care and they even go as far as to ignore your problems and concerns. Very frustrating to talk to and to get things done. I had an issue on 01/07/2014 and requested help. They "submitted a ticket" and received no updates. I called a total of 5 times requesting at least an update and all they said is "it has been escalated to our tier 2 engineer." It is about a month later and the issue is still not resolved. I still have not received a single update.
Pros : Great Price and a Great Prodcut
Cons : Terrrible Customer Service and the UI is not the greatest expericence.
Tony Tee, on The Honest Reviews
If you are starting up a small business, Phonebooth can help with it’s simple pricing, ease of change, no contracts, easy to get connected to support for help, lots of features and account management. Phonebooth has very few kinks left in it’s system as it’s been improving and developing new ways to improve their system. If you have call quality issues, it’s most likely a problem with your internet connection.
Overall, Phonebooth is recommended for businesses. Give them a try as they have a simple pricing, no contracts and no set-up fees.
If you want the ultimate experience in using a virtual phone system for your business, then Phonebooth might be worth a try. It offers maximum privileges and features for each user, with one small flat-rate fee. However, since this service is only available nationwide, only companies that are based in the US can use this service, and also, they can only serve customer calls from within the US.
Andy Forgrieve, on WhichVoip
Phonebooth provides a service that is very low priced, regardless of the number of lines you require. To get rates such as this with other providers often you need to order 50 to 100 phone lines or sign up for one or two year contracts.
It has a reasonable feature set, although certainly a sub-set of what you see from other major providers. It likely lends itself very well to small businesses that do not need productivity enhancing features such as Outlook and CRM integration.
James Smith, on Simply 1 Software
Phonebooth is an intuitive VOIP business phone designed to reduce your phone expenses and let you enjoy many awesome features as well. The only disadvantage is that it is limited to US residents as of now.
Christina Warren, on Mashable
By offering a free option with a direct upgrade plan to another product, Phonebooth Free is really attractive for small businesses — or even individuals who want to maintain separate business and personal communications fronts, without having to invest in getting multiple phone numbers or phones.
Nadeem Unuth, on About.com
Phonebooth Free is an interesting phone service for small businesses. The service offers a free phone number for your area that you channel incoming calls to up to five different phones, fixed and mobile. It poses as a serious alternative to Google Voice, and also offers a paid upgrade for outgoing calls. The Phonebooth Free service is offered by Bandwidth.com, which is a major player on the VoIP market.
From Virtual Phone System Solutions
If your business relies on voice quality and unlimited local and long distance call with a flat rate ($20 per user/month ), Phonebooth OnDemand is really a good fit for you.
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