Phone.com offers affordable VoIP phone services for small business, home business or personal use. All our services are supported by a 24*7 customer support team.
For small business and home businesses (SOHO), we offer our Virtual Office solution that lets you get a local or toll-free 800 number (including vanity numbers) for your business and manage it however you want. In addition to 1 800 numbers, the virtual office service includes custom greetings, auto attendant, voicemail, internet fax receiving, call transfer and many more features you would expect from an expensive business phone system.
Cloudswave Score for Phone.com
Rating based on 6 Critic Reviews
Dawn LaPolla, on GetApp
I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.
Pros : Good custom message creation and phone queue.
Cons : Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.
Karina Fabian , on TopTenReviews
Phone.com is a good business VoIP service with simple but feature-rich plans. While it charges extra for reporting and for the softphone, it does provide some nice options for international calling, a fully redundant network and good customer service.
Christina Sterling, on virtual phone system reviews
Phone.com has simplified their pricing and plans considerably. This now allows any professional or business to customize a plan to meet their specific needs, without it costing them the bank to do so. You will get great cutting edge features, unlimited extensions, unlimited minutes, and the potential for multiple phone lines per plan. Create a plan that suites your business rather than fitting your business into a plan!
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