Software Comparison
Live2Support vs LiveEngage vs SnapEngage

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Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More


Listed in : Live Chat

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital a... Learn More


Listed in : Live Chat

No software to install. Just sign in and you’re ready to chat from anywhere. Their easy and powerful interface gives you the abilities and informati... Learn More

Pricing Starting From

screenshot for Live2Support

Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

screenshot for LiveEngage

LiveEngage

Live Chat

No Pricing Available yet.

screenshot for SnapEngage

SnapEngage

Live Chat

$ 60
For 1 Month / 1 user(s)

Available Features

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

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LiveEngage

Live Chat
  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights
  • screenshot for SnapEngage

    SnapEngage

    Live Chat

    16 Chat Agents Included 

    $25 USD / additional agent

    Premium Integrations

    Full Customization

    White label

    HIPAA compliance

    Priority tiers

    Multiple admins

    Priority support

    Agent training

    Free Trial Availability

    screenshot for SnapEngage

    Live2Support

    Live Chat
    screenshot for SnapEngage

    LiveEngage

    Live Chat

    No Free Trial Available.

    screenshot for SnapEngage

    SnapEngage

    Live Chat

    Most Favorable User Review

    screenshot for Live2Support

    Live2Support

    Live Chat
    User review from
    10
    zara imani
    Jul 21, 2015

    Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

    Pros :

    Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

    Cons :

    Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

    screenshot for LiveEngage

    LiveEngage

    Live Chat

    No favorable user review available yet for LiveEngage.

    screenshot for SnapEngage

    SnapEngage

    Live Chat
    User review from
    10
    Craig Lahti
    Mar 4, 2016

    We have been using SnapEngage for a few weeks, and it has been going well. The set-up is pretty simple, as you create the profiles for chat agents and the design of the chat using pretty straightforward tools, then the HTML is pasted into place on the pages where live chat desired. The officers know where the visitor is from with some basic information about the region, which can help to determine who the closest dealer or service rep might be, depending on what the visitor is needing. It is also great that the agents can send files and even transfer chats between actors, if necessary.

    Pros :

    • Price is high, especially when it can be used across multiple sites.
    • Gives great insight into the customer.
    • Easy to navigate agent portal Analytics to understand better who is chatting at what times and how that information can help improve hours of availability and automation to commonly asked questions.

    Cons :

    • It can be a little tricky to create a custom image for the live chat button that looks just the way you want it to look.

    Most Favorable Critic Review

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    Live2Support

    Live Chat
    75
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

    More about Live2Support
    View all the Live2Support Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    75
    Anonymous contribution , Enetix Software

    Wednesday 31 December 1969

    If you’re a professional in your field and you love helping people, then this is the perfect opportunity for you to make a difference in the lives of others while earning some extra cash.

    More about LiveEngage
    View all the LiveEngage Critic Reviews
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    100
    Dekker Fraser , Flame Design

    Wednesday 08 January 2014

    I’ve seen a big difference in sales because of Snapengage. Customers come to my site and are able to have a conversation with me before abandoning my site. Visitors are far more likely to book an appointment because they were given the chance to speak to a real person! With a free trial for 2 weeks, it’s worth trying out.

    More about SnapEngage
    View all the SnapEngage Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Live2Support

    Live2Support

    Live Chat
    40
    Robert Brandl , ChattoolTester

    Friday 31 May 2013

    It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

    More about Live2Support
    View all the Live2Support Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveEngage
    View all the LiveEngage Critic Reviews
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    40
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    SnapEngage is full featured, or even over featured if there’s such a thing. We appreciate its capabilities which make it one of the top ten best live chat tools in this review. However, minor lapses that we’ve taken into account together place SnapEngage in this rank. But in general, SnapEngage is amazing!

    More about SnapEngage
    View all the SnapEngage Critic Reviews

    Demo Video

    screenshot for Live2Support

    Live2Support Demo Video

    Live Chat
    screenshot for LiveEngage

    LiveEngage Demo Video

    Live Chat
    screenshot for SnapEngage

    SnapEngage Demo Video

    Live Chat

    Screenshots

    Typical Customer

    screenshot for Live2Support

    Live2Support

    Live Chat
    • Business
    • Personal Use
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    LiveEngage

    Live Chat
    • N/A
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    SnapEngage

    Live Chat
    • Business

    Supported Devices

    screenshot for Live2Support

    Live2Support

    Live Chat
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    screenshot for SnapEngage

    SnapEngage

    Live Chat

    Supported Languages

    screenshot for Live2Support

    Live2Support

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Arabic
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    • English
    screenshot for SnapEngage

    SnapEngage

    Live Chat
    • English
    • Spanish
    • Portuguese

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