Software Comparison
ClickDesk vs Live2Support vs LiveEngage

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Listed in : Live Chat

ClickDesk helps businesses engage their website visitors directly from their favorite Instant Messenger (Skype/GTalk) through our Multi-channel custom... Learn More


Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More


Listed in : Live Chat

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital a... Learn More

Pricing Starting From

screenshot for ClickDesk

ClickDesk

Live Chat

Free Plan

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Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

screenshot for LiveEngage

LiveEngage

Live Chat

No Pricing Available yet.

Available Features

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ClickDesk

Live Chat

Chat conferencing

CRM Integration and API

Video Chat

Reports and History

99.95 % Uptime & SSL Security

screenshot for Live2Support

Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

screenshot for LiveEngage

LiveEngage

Live Chat
  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights
  • Free Trial Availability

    screenshot for LiveEngage

    ClickDesk

    Live Chat

    No Free Trial Available.

    screenshot for LiveEngage

    Live2Support

    Live Chat
    screenshot for LiveEngage

    LiveEngage

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

    screenshot for ClickDesk

    ClickDesk

    Live Chat

    No favorable user review available yet for ClickDesk.

    screenshot for Live2Support

    Live2Support

    Live Chat
    User review from
    10
    zara imani
    Jul 21, 2015

    Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

    Pros :

    Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

    Cons :

    Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

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    LiveEngage

    Live Chat

    No favorable user review available yet for LiveEngage.

    Most Favorable Critic Review

    screenshot for ClickDesk

    ClickDesk

    Live Chat
    100
    Miles Baker , clickscoop

    Friday 23 September 2011

    ClickDesk is a powerful customer support tool that ClickBank vendors can use to lower refunds and reduce costs associated with customer support.

    More about ClickDesk
    View all the ClickDesk Critic Reviews
    screenshot for Live2Support

    Live2Support

    Live Chat
    75
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

    More about Live2Support
    View all the Live2Support Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    75
    Anonymous contribution , Enetix Software

    Wednesday 31 December 1969

    If you’re a professional in your field and you love helping people, then this is the perfect opportunity for you to make a difference in the lives of others while earning some extra cash.

    More about LiveEngage
    View all the LiveEngage Critic Reviews

    Most Unfavorable Critic Review

    screenshot for ClickDesk

    ClickDesk

    Live Chat
    20
    Ryan Kearl , GetApp

    Tuesday 14 October 2014

    I would go with LiveChat Clickdesk is quite annoying and doesn't have much functionalities. Even though livechat is more expensive it is more stable and legit. Spend the extra money.

    More about ClickDesk
    View all the ClickDesk Critic Reviews
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    Live2Support

    Live Chat
    40
    Robert Brandl , ChattoolTester

    Friday 31 May 2013

    It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

    More about Live2Support
    View all the Live2Support Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveEngage
    View all the LiveEngage Critic Reviews

    Demo Video

    screenshot for ClickDesk

    ClickDesk Demo Video

    Live Chat
    screenshot for Live2Support

    Live2Support Demo Video

    Live Chat
    screenshot for LiveEngage

    LiveEngage Demo Video

    Live Chat

    Screenshots

    Typical Customer

    screenshot for ClickDesk

    ClickDesk

    Live Chat
    • Business
    • Personal Use
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    Live2Support

    Live Chat
    • Business
    • Personal Use
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    LiveEngage

    Live Chat
    • N/A

    Supported Devices

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    ClickDesk

    Live Chat
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    Live2Support

    Live Chat
    screenshot for LiveEngage

    LiveEngage

    Live Chat

    Supported Languages

    screenshot for ClickDesk

    ClickDesk

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Russian
    • Japanese
    • Arabic
    • Hebrew
    • Portuguese
    • Polish
    • Ukrainian
    • Danish
    • Norwegian
    • Swedish
    screenshot for Live2Support

    Live2Support

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Arabic
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    • English

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