Software Comparison
Campfire vs Live2Support vs LiveEngage

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Listed in : Live Chat

Campfire is a web-based group chat tool that lets you set up password-protected chat rooms in just seconds. Invite a client, colleague, or vendor to c... Learn More


Listed in : Live Chat

Live2Support provides online customer engagement solutions to organizations around the world with an Internet presence. The company’s live help sof... Learn More


Listed in : Live Chat

LiveEngage is the leading cloud-based customer engagement solution, empowering businesses to drive the greatest possible results from their digital a... Learn More

Pricing Starting From

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Campfire

Online Community

Free Plan

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Live2Support

Live Chat

$ 9.99
For 1 Month / 1 user(s)

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LiveEngage

Live Chat

No Pricing Available yet.

Available Features

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Campfire

Online Community

4 chatters

10 MB of storage

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Live2Support

Live Chat

Real time Text Chat, Visitors monitoring and on-line/offline status

Desktop Standalone Application

Tracking/chat code for secure web pages (SSL) & secure chat sessions

Visual and audio notification on chat request

Extensive Visitor Information - OS,Browser,Language and more

Visitor chat window fully customizable

Off-line messages will be sent to email id assign for support

Typing indication on both side

Canned responses & Push Pages

Single Support Operator and Multiple Chat Sessions

Multiple website monitoring in single account

Secure Chat Session

Live chat Plug-ins for CMS and Blogging Platforms

Google Analytics Integration

Multilingual chat functionality- Chat in any language

File Transfer during chat

Geo location - visitor city, region and country, language, currency

Multiple Location Chat Icon

Chat invitation

Extensive Hits Log Analysis including Hits counter

CRM Integration

Google Talk Integration

ACD - Automatic Chat Distribution

Multiple Departments/ Multiple support operators

Call back features & Call back history

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LiveEngage

Live Chat
  • LP Chat
  • LP Voice
  • LP Marketer
  • Keyword Lift
  • LP Insights
  • Free Trial Availability

    screenshot for LiveEngage

    Campfire

    Online Community
    screenshot for LiveEngage

    Live2Support

    Live Chat
    screenshot for LiveEngage

    LiveEngage

    Live Chat

    No Free Trial Available.

    Most Favorable User Review

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    Campfire

    Online Community
    User review from
    9
    Maryna Bondarenko
    Oct 27, 2015

     When it comes to instant messaging the majority thinks of Skype at first. But this software has a lot of disadvantages, the main of which is the lack of security. Well, if your team needs the secure communication environment, Campfire is the great choice. This chat is designed primarily for the teams. If your group is no more than four people, you can use Campfire for free. Free account gives an opportunity to store up to 10 Mb if files in the chat. For bigger teams, there are premium plans with more storage and conference calling feature. Campfire is the web based chat, so there is no need to install the additional software, just the browser is OK. There is the official app for the iOS and a lot of third-party apps for the Android and Windows Phone. The security is in the first place here. To begin chatting the registered user has to create the room that is protected with the password. The room owner can decide whom to invite and who can see which rooms. All data is transferred using the HTTPS protocol. Premium and Plus accounts also include SSL security. The iPhone app has the basic features and helps to keep an eye on what's going on even on the go. It shows all the rooms the user has access to and gives the opportunity to see how many people are in every room. It can also remember the last room the user entered and immediately take him to it. The notifications about new messages can be turned on or off.

    Pros :

    • The chat rooms are password-protected.
    • A lot of third-party extras & add-ons.
    • Funny sounds in chat Web archive for chats and uploaded files.

    Cons :

    • The archives are date-based. It takes a lot of clicking to browse them.
    • No individual chat.

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    Live2Support

    Live Chat
    User review from
    10
    zara imani
    Jul 21, 2015

    Live2Support offers a robust live chat system with extensive features and at affordable price. Its wide-ranging intelligence capabilities provide extensive customer information, closely examine customer behavior and web analytics. Live2Support can reactively or proactively activate right chat invitation to right customer at right time. It has automatic or user defined chat routing to efficiently utilize resources. Extensive agent tools of canned responses, push URL, Snapshot, Co browsing, and callback provide efficient and effective chat response with unique customer support experience. It has extensive third party integration with comprehensive reporting to track support agent and channel utilization efficiency. Besides that it provides personalized deployment services, 24/7 support and best data security

    Pros :

    Call back service and co browsing facilities of the application helps the customer to complete the purchase. Visitor chat window can become the brand ambassador and brand spokesperson. Live chat also reflects upon the organization culture. Canned Response helps in providing the uniformity in the responses and makes them more efficient and effective. Performance tracking variable can be easily aligned to the brand strategy of the organization and support the company’s customer experience mission. Performance tracking variable can help to achieve the business focus.

    Cons :

    Live chat service help documents need revaluation making them more user friendly. Right now they have more of the technical detail which is difficult for a layman to understand

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    LiveEngage

    Live Chat

    No favorable user review available yet for LiveEngage.

    Most Favorable Critic Review

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    Campfire

    Online Community
    75
    Christian Harris , Business Computing World

    Monday 23 November 2009

    Campfire is an exciting communications solution for switched-on businesses and is almost an essential add-on for Basecamp users. It’s not perfect—most notably the lack of new message alerting and transcribe downloading—and, sure, you’ll have to force some conversations back on track, but you’ll be able to have fun and get work done at the same time in a safe environment. 37signals knows business.

    More about Campfire
    View all the Campfire Critic Reviews
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    Live2Support

    Live Chat
    75
    Anonymous contribution , Live chat Software

    Wednesday 31 December 1969

    Live2Support manages to pull out a unique live chat offering providing essential features in simplistic fashion. We found the software to be cost effective.

    More about Live2Support
    View all the Live2Support Critic Reviews
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    LiveEngage

    Live Chat
    75
    Anonymous contribution , Enetix Software

    Wednesday 31 December 1969

    If you’re a professional in your field and you love helping people, then this is the perfect opportunity for you to make a difference in the lives of others while earning some extra cash.

    More about LiveEngage
    View all the LiveEngage Critic Reviews

    Most Unfavorable Critic Review

    screenshot for Campfire

    Campfire

    Online Community
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about Campfire
    View all the Campfire Critic Reviews
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    Live2Support

    Live Chat
    40
    Robert Brandl , ChattoolTester

    Friday 31 May 2013

    It is pretty hard to find a good reason to use Live2Support. It does have a lot of features but compared to other providers it feels clunky and outdated. It definitely is not very fun to use; just an example: even accepting a chat request is confusing. You have to click the IP address of the user. Not very intuitive.

    More about Live2Support
    View all the Live2Support Critic Reviews
    screenshot for LiveEngage

    LiveEngage

    Live Chat
    0
    Anonymous contribution , GetApp

    Monday 30 November -1

    More about LiveEngage
    View all the LiveEngage Critic Reviews

    Demo Video

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    Campfire Demo Video

    Online Community
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    Live2Support Demo Video

    Live Chat
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    LiveEngage Demo Video

    Live Chat

    Screenshots

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    Campfire

    Online Community
    Screenshot for Campfire 4 screenshots available

    Typical Customer

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    Campfire

    Online Community
    • Business
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    Live2Support

    Live Chat
    • Business
    • Personal Use
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    LiveEngage

    Live Chat
    • N/A

    Supported Devices

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    Campfire

    Online Community
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    Live2Support

    Live Chat
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    LiveEngage

    Live Chat

    Supported Languages

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    Campfire

    Online Community
    • English
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    Live2Support

    Live Chat
    • English
    • French
    • Spanish
    • Italian
    • German
    • Arabic
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    LiveEngage

    Live Chat
    • English

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