LiveOps cloud contact center gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications developed to optimize your contact center performance and enhance your customer experience.
LiveOps cloud contact center gives companies a 24/7, 360-degree ability to connect with their customers
faster, better, and more efficiently. Companies and brands can now engage in two-way, real-time interaction on the customer's channel of choice.
The LiveOps cloud contact center platform enables organizations to intelligently deliver a better customer experience – anywhere, anytime, and on any channel – using their existing contact center infrastructure. LiveOps delivers innovative cloud applications in a pay-per-use model that scales up and down on demand and avoids the cost and disruption of hardware upgrades.
The LiveOps cloud contact center platform also features powerful management tools that enable managers to quickly and easily design the optimal customer experience, and gain unmatched visibility into customer interactions in order to improve performance. The platform also includes a framework for seamless integration with Salesforce.com and other third-party applications.
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LiveOps Cloud Contact Center integrates with Zendesk . Zendesk delivers the leading cloud-based customer service software. Loved by customers for its si...
LiveOps Cloud Contact Center integrates with SnapLogic Salesforce Integration. SnapLogic delivers rapid Salesforce integration with back-office SAP or Oracle ERP applications t...
LiveOps Cloud Contact Center integrates with SugarCRM. Sugar gives the most innovative, adaptable and affordable CRM in the market and produces the best...
LiveOps Cloud Contact Center integrates with Zoho CRM. Online CRM software for controlling your trades, purchasing, client support, and inventory in a u...
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