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About Dezide

Dezide is a guided troubleshooting solution for call center teams and field service technicians. The app lets you create intelligent troubleshooting guides with built-in knowledge bases and FAQs. These guides can be used as a self-service tool on dedicated customer self-service portals or as a tool for agents when taking calls and troubleshooting issues in the field. Dezide's product list includes: Contact Center Portal, Self Service, Offline Troubleshooter, and Embedded.

The Contact Center Portal can be used by agents to answer calls, search the knowledge base, resolve issues and close the case. The portal can be displayed with a Computer Telephony Integration (CTI) and a help desk system to track and display all customer interactions on the portal's interface.

Dezide can also be used to create intelligent guides that can be accessed in either the Normal mode, for more inexperienced agents, or the Advanced mode for more more skilled agents. A built-in search engine less you search the troubleshooter guide to find specific information such as keywords, questions, and error messages. Agents can leave feedback comments on any troubleshooting step or FAQ article in the knowledgebase based on their experience and customer interactions.

Dezide lets you create self-service guides for customers that can be integrated into your existing website or accesses through a dedicated, custom branded self service portal. The information included in the guides is pulled from the general knowledge base but presented a less complex, step-by-step, user-friendly manner. The guides include videos and images, FAQ articles and built-in search.

  • TBD


    1 Critic Reviews

  • Provided by
  • Platforms
    Web based
    Mac OSX
  • Mobile
  • API
  • Pricing
    View details
    Free Trial
    Subscription Plans
    Free Plan

Features & Specifications

Key Features

  • Contact center portal
  • Computer telephony integration (CTI)
  • Intelligent guides
  • Normal/ advanced guides
  • FAQ articles
  • Content search engine
  • Content feedback tool
  • Self service portal
  • Portal customisation


Supported languages
English, French, Spanish, Italian, German, Russian, Japanese, Arabic, Hebrew, Portuguese, Polish, Danish, Norwegian, Swedish
Serviceable Area
World Wide
Supported Platforms
  • Web Based
  • Mobile Web
  • Desktop Windows
  • Desktop Mac OSX
  • Mobile App IOS
Support Options
  • FAQs
  • Knowledge Base
  • Online Support
  • Phone Support

Ratings Summary

Domain Authority 39
Alexa Rank 63068
Support options 77
Platforms 60

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