Cloudswave Score for Woopra
Rating based on 15 Critic Reviews
Brent Pearson, on TrustRadius
Woopra Use Cases and Deployment ScopeWe have been designing and building a new B2B SaaS product for about a year now. We have recently entered the Beta Testing phase and I needed a product that would answer one fundamental question...."Do we have the product right? Is it working for our customers". So I didn't want a high level analytics tool.... I wanted a tool that let me look into the "black box" of our application and understand how well it was working, and how customers were using it.
Pros : Love the interactive nature of Woopra. When you come up with a question, you can query Woopra and it will give you answers in seconds.Love the retrospective nature of its labels.... Define a specific segment of your customer base, and Woopra will highlight them. With other systems I've had to define the segments up front.Love the ability to define triggers and alerts and have Woopra notify me when certain conditions are met.... whether it's a new VIP customer that has just signed up, or a pro
Cons : Being able to adjust little things on the reports (like column width) would improve the experience, however so far Woopra have been great in reacting to feedback.Their new customizable dashboard could be improved in terms of layout and customization.
Benny Luo, on TrustRadius
Woopra Use Cases and Deployment ScopeNot only is Woopra an amazing product, but their customer service is outstanding. It's clear that they truly care about their clients needs and will do whatever it takes to make sure they're met. I'm very glad to have randomly stumbled upon this product 5 years ago.
Pros : ProductCustomer ServiceCommunication.
Cons : The app could be slightly better. Sometimes it freezes when I try to open it.
Anthony Soohoo, on TrustRadius
Woopra Use Cases and Deployment ScopeDot & Bo has tested many other analytics packages in the market and I feel that Woopra is the most advanced and flexible advanced analytics platform for our needs. A lot of great features are available for the novice to the most advanced users in our organization. Amazingly knowledgeable support who are responsive to our needs. I would highly recommend Woopra.
Pros : Flexibility of APIEase of setting up customized tracking events for each use casePowerful label creator to track customized eventsReal-time view and visualizationAmazing service
Cons : More approachable UX for noviceBetter onboarding videos
Abhijit P. , on G2 Crowd
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