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    Developing your small business online? Help Scout helps you manage customer service

Just because you are a small business owner, it does not mean that do not have to connect with your clients and manage a good helpdesk. This can cost you thousands.

This is why more and more small business owners prefer using the Help Scout helpdesk service. What it really does is add value to regular emailing services by offering multiple online features. As a small business owner, you may not always be familiar with how a professional customer service communication should read and look like, Help Scout takes care of the technology and lets you get on with your work.

What appealed to me was that Help Scout has managed to integrate multiple social media applications into a simple customer service email. This means that small businesses are able to connect with their customers faster, better and cheaper than before. They present customer information which Help Scout has collected from various public social API platforms.

The biggest benefit of Help Scout is their support involving collaboration issues in a small business. You can monitor and delegate customer support requests to streamline your customer service operations completely. Help Scout uses a system of tickets for each customer service request.  These tickets are unique and cannot be handled simultaneously by two customer service executives. This in turn saves a lot of duplication of responses and wastage of time.  I liked the way their navigation is laid out – nice and intuitive but not too complicated to follow. The screens are self-explanatory and are designed to maximize the value from your customer service emails.

What’s more, Help Scout has a ticket support system that allows you to attach a note or amend the status of a customer support ticket or even simply respond to the customer query or complaint. Overall:  simple, flexible help desk system that is a perfect purchase for small businesses to invest.

Testimonials

Tools like Help Scout enable us to execute the kind of one-on-one customer service we're looking for. It's the kind of product that is taking our business to a different level.

Gary Vaynerchuk, WineLibrary.com

It’s one of the best help desks I’ve ever used. Well done for making a help desk that does everything you want and nothing you don’t want!

Andy Mindel Webventurer.com

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